Faq

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–2 business days.

Estimated delivery times:

  • France, Germany & Europe: 4–7 business days
  • United Kingdom, United States & Canada: 5–10 business days
  • Australia: 6–12 business days

2. Do you offer free shipping?

Yes, we offer free shipping on all orders.

3. Will I receive a tracking number?

Yes. All orders include tracking information.

Once your order has been shipped, you will receive a tracking number via email.

4. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Credit & Debit Cards
  • PayPal
  • Shopify Payments
  • Other payment methods available at checkout

5. Can I cancel my order?

Orders may only be canceled before they are processed or shipped.

If you need to cancel your order, please contact us as soon as possible.

6. What is your return policy?

We offer a 30-day return policy.

Items must be unused, in their original condition, and include all original packaging and tags.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

8. What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

Our support team will review the issue and provide a suitable solution.

9. Do you ship internationally?

Yes. We currently ship to France, Germany, Europe, the United Kingdom, the United States, Canada, and Australia.

10. How can I contact customer support?

You can contact our support team using the information below:

Email: support@mazena.shop
Phone: +33 5 05 45 34 26

11. How long does it take to receive a response?

We aim to respond to all inquiries within 24 hours during business days.

12. Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers, and our website uses SSL encryption to protect your personal information.