Terms of sale

These Terms of Sale govern all purchases made through the Mazena website. By placing an order on our website, you agree to the terms outlined below.

1. Seller Information

Mazena
28 Avenue Gabriel Peri
Antony, 92160
France

Email: support@mazena.shop
Phone: +33 5 05 45 34 26

2. Products & Availability

We make every effort to ensure that all product descriptions, images, prices, and availability information displayed on our website are accurate and up to date.

However, we reserve the right to modify, discontinue, or limit products at any time without prior notice.

All products are subject to availability.

3. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

Mazena reserves the right to change prices at any time without prior notice.

Any customs duties, import taxes, or local fees imposed by the destination country remain the responsibility of the customer.

4. Order Process

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of the order.

Mazena reserves the right to refuse or cancel orders for reasons including:

Suspected fraud or unauthorized transactions
Incorrect pricing or product information
Product unavailability
Violation of these Terms of Sale

5. Payment Methods

Payments are processed securely through trusted third-party payment providers.

Accepted payment methods may include:

Credit & Debit Cards
PayPal
Shopify Payments
Other payment options available at checkout

Mazena does not store complete payment information on its servers.

6. Shipping & Delivery

Orders are processed within 1–2 business days (Monday to Friday).

Estimated delivery times vary depending on the destination country and carrier services.

Tracking information is provided for all shipped orders.

For complete shipping details, please refer to our Shipping Policy.

7. Returns & Refunds

Customers may request returns within 30 days after receiving their order, subject to the conditions outlined in our Return & Refund Policy.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

As orders are processed quickly, customers are encouraged to contact us as soon as possible for cancellation requests.

9. Limitation of Liability

Mazena shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or website.

Our total liability shall not exceed the amount paid for the purchased product.

10. Fraud Prevention

To protect customers and prevent fraudulent activity, Mazena reserves the right to verify payment information and customer identity before processing orders.