Shipping policy
At Mazena, we are committed to providing reliable and transparent shipping services to our customers worldwide.
Please review the information below regarding order processing, shipping times, tracking, and delivery.
1. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Destinations
We currently ship to the following regions:
- France
- Germany
- Europe
- United Kingdom
- United States
- Canada
- Australia
If your country is not available during checkout, please contact our support team for assistance.
3. Estimated Delivery Times
Estimated delivery times may vary depending on your location and local carrier services.
France, Germany & Europe
Estimated delivery: 4–7 business days
United Kingdom, United States & Canada
Estimated delivery: 5–10 business days
Australia
Estimated delivery: 6–12 business days
Please note that delivery times are estimates and may occasionally be affected by customs clearance, carrier delays, weather conditions, or high-demand periods.
4. Shipping Costs
We are pleased to offer free shipping on all orders.
Please note that any applicable customs duties, taxes, or import fees imposed by your local authorities remain the responsibility of the customer.
5. Tracking Information
All orders include tracking information.
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment in real time.
If you do not receive your tracking information within a few days after placing your order, please contact us.
6. Incorrect Address Information
Customers are responsible for providing accurate shipping information during checkout.
Mazena is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping addresses.
7. Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact our support team.
We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
8. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Our support team will review the issue and provide a suitable resolution.
9. Contact Information
Mazena
28 Avenue Gabriel Peri
Antony, 92160
France
Email: support@mazena.shop
Phone: +33 5 05 45 34 26